Refund policy
Refund Policy
- We accept returns within 30 days of receiving your order. Items must be in new or slightly used condition, and include the original packaging when possible. A receipt or proof of purchase is required for all returns.
How to start a return
- To begin your return, email us at allthingsadorablis@gmail.com. If your return is accepted, we’ll send a free pre-paid return shipping label and instructions for sending your item back. Returns without prior approval will not be accepted.
Damages or issues
- Please inspect your order upon arrival and contact us right away if any item is defective, damaged, or incorrect so we can make it right.
Exceptions / non-returnable items
Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers, or plants)
- Personalized/custom products
- Personal care items (e.g., beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you’re unsure if your item qualifies, feel free to reach out.
Exchanges
- We do not accept exchanges. If you need a different item, return your original item (if eligible) and place a new order.
Refunds
- Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 15 business days. Please allow time for your bank or card issuer to post the refund.
If it’s been more than 15 business days since your return was approved, contact us at allthingsadorablis@gmail.com.